Last Updated: March 2026
At Chiniot Wooden Furniture, customer satisfaction is our priority. We take pride in delivering high-quality handcrafted furniture and home décor products. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
We accept returns only under the following circumstances:
The product delivered is different from the item ordered.
The product is incomplete or missing essential parts.
To be eligible for a return, you must notify us within 48 hours of receiving your order and provide clear photographs or videos showing the issue.
Returns and refunds will not be accepted for:
Customized or made-to-order furniture.
Products damaged due to misuse, negligence, improper handling, or normal wear and tear.
Minor variations in wood grain, color, texture, finish, knots, pith, spiral grain, wood movement, or natural oil release, as these are normal characteristics of solid Sheesham wood.
Products returned without prior approval from our customer support team.
To initiate a return request:
Contact our customer support team within 48 hours of delivery.
Provide your order number, contact information, and clear photos/videos of the product.
Our team will review your request and respond within 3–5 business days.
If approved, return instructions will be provided.
Products must be returned in their original condition, packaging, and with all included accessories and documentation.
Refunds are applicable only in accordance with our Order Cancellation Policy. Our refund policy is as follows:
Orders cancelled within 24 hours of the advance payment are eligible for a full refund.
If an order is cancelled within 5 days of confirmation, 25% of the total order value will be deducted to cover design work, pattern preparation, and wood-cutting costs already completed specifically for the order.
Customized or made-to-order furniture cannot be cancelled once production has commenced.
Shipping and handling charges are non-refundable and are the responsibility of the customer.
Refunds, where applicable, will be processed according to the approved cancellation policy.
Before dispatch, every customer is given the opportunity to inspect their furniture either by visiting our workshop or through detailed photos and videos shared by our team. The product approved by the customer is the same product that is dispatched.
As each item is 100% handcrafted, slight variations in carving, floral patterns, wood grain, texture, dimensions, or other artistic details are normal and are not considered defects. Every handmade piece is unique, and exact duplication is not possible.
If, despite our verification process, a product delivered is found to be substantially different from the approved design or is an incorrect product, Chiniot Wooden Furniture will provide a replacement.
For any replacement request, the delivered product will be compared with the approved design, images, videos, and order specifications shared with the customer before dispatch.
If a replacement or return is approved because Chiniot Wooden Furniture has delivered the wrong product, we will bear the applicable transportation costs.
For all other approved repairs or returns, including warranty-related services, transportation and handling charges shall be the responsibility of the customer unless otherwise stated in our warranty policy.
For return, refund, or exchange requests, please contact us:
Chiniot Wooden Furniture
Email: support@chiniotyfurniture.com
Website: chiniotyfurniture.com
Please include your order number and relevant photos/videos when submitting a claim to help us process your request efficiently.
