Last Updated: November 2026

At Chinioty Furniture, customer satisfaction is our priority. We take pride in delivering high-quality handcrafted furniture and home décor products. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Eligibility for Returns

We accept returns only under the following circumstances:

• The product received is damaged during delivery.
• The product received is defective or has a manufacturing fault.
• The product delivered is different from the item ordered.
• The product is incomplete or missing essential parts.

To be eligible for a return, you must notify us within 48 hours of receiving your order and provide clear photographs or videos showing the issue.

2. Non-Returnable Items

Returns and refunds will not be accepted for:

• Customized or made-to-order furniture.
• Products damaged due to misuse, negligence, improper handling, or normal wear and tear.
• Minor variations in wood grain, color, texture, or finish, as these are natural characteristics of handcrafted wooden furniture.
• Products returned without prior approval from our customer support team.

3. Return Request Process

To initiate a return request:

1. Contact our customer support team within 48 hours of delivery.
2. Provide your order number, contact information, and photos/videos of the product.
3. Our team will review your request and respond within 3–5 business days.
4. If approved, return instructions will be provided.

Products must be returned in their original condition, packaging, and with all included accessories and documentation.

4. Refunds

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed using the original payment method whenever possible.
• Processing times may vary depending on your payment provider or bank.
• Shipping and handling charges are generally non-refundable unless the return is due to our error or a defective product.

5. Replacements & Exchanges

Where possible, we may offer a replacement or exchange instead of a refund for:

• Damaged products
• Defective items
• Incorrect items delivered

Replacement products will be dispatched after verification and approval of the claim.

6. Order Cancellations

Before Shipment

Orders may be cancelled before shipment by contacting our customer support team. If payment has already been made, an eligible refund will be processed.

After Shipment

Orders cannot be cancelled once they have been dispatched. Customers may request a return only if the product meets the eligibility requirements outlined in this policy.

7. Shipping Costs for Returns

• If the return is due to our error, defective merchandise, or shipping damage, Chinioty Furniture will bear the return shipping costs.
• For any approved return not caused by our error, the customer may be responsible for return shipping charges.

8. Contact Us

For return, refund, or exchange requests, please contact us:

Chinioty Furniture

📧 Email: support@chiniotyfurniture.com

🌐 Website: https://chiniotyfurniture.com

Please include your order number and relevant photos when submitting a claim to help us process your request efficiently.